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Frequently asked questions

How do I join a Hub?

How do the Hubs work?

How much does it cost to use a Hub?

How long will it take to get my membership card?

Can I park at other Cycle Hubs?

Are more Hubs planned?

How do I get into a Hub?

What if I lose or damage my membership card?

What if my membership card doesn’t work?

What if my membership card is stolen?

Can I cancel my membership?

What membership options are available at City Tower and MediaCityUK?

Am I guaranteed a parking space?

Can I use a locker overnight?

Can I leave my bike overnight?

Do I need insurance for my bike?

Who do I contact if there is a problem?

When are hubs open?

What if someone asks me to let them into a Hub?

Will my card work with BLUC lockers?

Are bike locks provided?

Where can I see the full conditions of use?

Where else can I put my bike?